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Category: Customer Loyalty

How to Cultivate Customer Loyalty: Lessons From The Ritz

By Michele Lutz Posted on 16 June 2015 Posted in Customer Loyalty, Marketing Strategy Tagged with branding, customer loyalty

Ritz-Carlton Hotel, Madrid.

One of the most effective ways to cultivate customer loyalty is to listen to your customers. When done effectively, listening to your customers can radically transform your business. This includes not only requesting formal feedback, but also establishing listening posts …

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